EIRP Proceedings, Vol 7 (2012)

Abstract

Abstract

The process of decentralization in Macedonia began in July 2005, after the adaption of the constitutional amendments made which triggered the process of the decentralization in the Republic of Macedonia. Having in mind that the decentralization implied structural changes in the Macedonian political system and in relations between the central and the local government, the implementation of the process of the decentralization was designed with a phased approach in order to accommodate the local government institutions with the new competencies. Among others the process of decentralization had an objective to bring the local authorities closer to the citizens through provision of quality local services. In addition it aims to provide an opportunity for broader participation and representation of the citizens in their communities. This paper attempts to answer three main questions related to quality public services:

- The process of decentralization has helped to improve the quality of public services?
- What areas of public services under municipal jurisdiction are satisfied with it?
- How much would you like to be informed about community activities?

In this paper we are going to analyze the findings from the field research about the quality of public service that provide the municipality of Tetovo of R. Macedonia. The paper focuses on the satisfaction on the public services and provides recommendations for future improvement of the decentralized public services in the Republic of Macedonia.