EIRP Proceedings, Vol 7 (2012)

Abstract

Although the e-commerce boom of the past few years has produced plenty of satisfied e-shoppers and successful Web-based companies, many consumers and businesses are left wondering where they can go to resolve their online disputes.  The legal system (such as the court system and classical arbitration) cannot effectively respond to the challenges posed by conducting electronic commerce and this paper is proposed to analyse the types of disputes that can arise from those e-commerce operations. The aim of this approach is represented by our attempt to explain why conflict resolution cannot be reasonably accomplished using traditional legal system and consequently the measures that have been taken by the international bodies to facilitate consumers' right to a fair and effective trial services.